Lecture 26 | eCommerce VA Services

T H E F A C I L I T A T O R S A C A D E M Y Lecture 26 | Module 5: eCommerce — FINAL eCommerce VA Services All eCommerce skills as a packaged service — tasks, pricing, clients and Module 5 final assessment Duration: 60–70 minutes • Bring your PPC campaign plan from L25 Supervised by: Muhammad Sohail Ashraf 20+ Years Freelancing Experience The Facilitators Academy • Lecture 26: eCommerce VA Services • thefacilitators.net • +92 304 5224838 Today's Lecture — Full Roadmap What we will cover in the next 60–70 minutes Section 1 0–5 min Homework Review Review L25 — PPC campaign plan, product opportunity analysis and monthly report template Section 2 5–18 min The Complete eCommerce VA Role What eCommerce VAs do, daily/weekly/monthly task structure and tools mastery recap Section 3 18–35 min Building Your eCommerce Service Package How to package, price and position all eCommerce skills as a unified freelance service Section 4 35–50 min Finding & Closing eCommerce Clients Where to find Amazon and Daraz seller clients and what to say to close them Section 5 50–62 min Module 5 Assessment & Review End of eCommerce module — knowledge test, key skills recap and final gap analysis Wrap-up 62–70 min Module 6 Preview + Homework Preview of Launch & Scale — the final module that ties everything together The Facilitators Academy • Lecture 26: eCommerce VA Services • thefacilitators.net • +92 304 5224838 Lecture 25 Homework Review Section 1 • Minutes 0–5 • Share your PPC work Task 1 PPC campaign plan in Google Sheets Share the link. Does the campaign naming follow the format? Are match types correct for each keyword? Are the bids sensible for a new product? Task 2 Product PPC opportunity analysis What was the competition level? How many sponsored ads appeared? What was your 5-sentence strategy recommendation? Task 3 Monthly PPC report template designed Share the Canva/Slides design. Is it visual and professional? Would you be proud to send this to a USD-paying client? Task 4 Amazon seller Facebook groups joined — Bonus What were the top 3 PPC problems sellers were asking about? How would you answer them? This is real market research. The Facilitators Academy • Lecture 26: eCommerce VA Services • thefacilitators.net • +92 304 5224838 Section 2 The Complete eCommerce VA Role Minutes 5–18 • Tasks, daily workflow and tools mastery recap The Facilitators Academy • Lecture 26: eCommerce VA Services • thefacilitators.net • +92 304 5224838 The eCommerce VA Task Library — Everything You Can Offer Combine skills from L22–L25 into a comprehensive service offering clients pay PKR 20,000–80,000/month for An eCommerce VA is not a single-skill worker. The best-paid eCommerce VAs combine: listing optimization + ad management + customer service + reporting. This combination commands 3x higher rates. Listing Management Taught in: L23, L24 Daily/weekly tasks: • Create and optimize new product listings (title, bullets, description, images) • Update prices, stock quantities, promotional prices • Monitor listing suppression alerts and fix immediately • A+ Content creation and updates • Bulk upload management for large catalogues Advertising Management Taught in: L25 Weekly tasks: • Download and analyze Search Term Reports • Adjust keyword bids (increase winners, decrease/pause losers) • Add negative keywords from irrelevant search terms • Launch new campaigns for new products • Monthly PPC performance report for client Customer Service Taught in: L23 Daily tasks: • Respond to all buyer messages within 24 hours • Handle returns, refunds and replacement requests • Manage negative reviews — respond publicly within 24 hours • Send review request messages after confirmed delivery • Escalate policy violations or fraudulent claims to seller support Reporting & Analytics Taught in: L23, L24, L25 Monthly tasks: • Business performance report (sales, units, revenue by product) • Advertising performance summary (ACOS, ROAS, spend, orders) • Inventory health report (days of stock, reorder recommendations) • Competitor price monitoring and recommendation • Monthly strategy call with client The Facilitators Academy • Lecture 26: eCommerce VA Services • thefacilitators.net • +92 304 5224838 eCommerce VA Daily Workflow — What a Professional Day Looks Like Structure your day like this and you can manage 3–4 client accounts simultaneously Daily Routine (9AM–1PM) 9:00 AM — Order Check (15 min): Open each client's Seller Central/Daraz. Confirm any unconfirmed orders. Note any customer messages. Flag any policy alerts. 9:15 AM — Customer Messages (20 min): Reply to ALL unanswered buyer messages across all accounts. Use saved templates for common questions. Escalate complex issues with draft response for client approval. 9:35 AM — Ad Check (15 min): Quick glance at today's ad spend vs budget. Any campaigns that stopped running? Any unusual ACOS spikes vs yesterday? Note but save detailed optimization for Monday. 9:50 AM — Listing Tasks (90 min): Complete all listing work due today: new uploads, price updates, content revisions, image replacements. 11:20 AM — Review Requests (10 min): Send review requests for orders confirmed as delivered 5–7 days ago. Amazon: via Request Review button. Daraz: via Seller Center message. 11:30 AM — Daily Update to Client (5 min): Brief WhatsApp update (3 sentences): Orders today, messages answered, any issues noted. Clients who get daily updates are happiest and longest-retaining. Weekly & Monthly Tasks Every Monday — PPC Optimization (30 min per account): Search Term Report → bid adjustments → negatives → budget review → client WhatsApp summary. Every Wednesday — Inventory Check (20 min per account): Check stock levels. Any products running low? Alert client: 'Product X has 23 units left — at current velocity you have 18 days.